Star InactiveStar InactiveStar InactiveStar InactiveStar Inactive
 

Customer Journey

customer journey process of thinking and decisions of consumers
Customer Journey

Customer Journey It is the process of thinking and decisions of consumers towards the purchase of goods. Entrepreneurs are already well aware that consumer behavior is essential to doing business. Therefore, Customer Journey is a marketing tool. That will help make the business easier If you are able to analyze Customer Journey, it will definitely help your Businessgrow. In this article, I will explain the steps of the Customer Journey to understand and be able to analyze.

The steps of customer Journey

1. Awareness
Awareness is to make the target group recognize our products or services. In which at present Making the target group aware of the service is quite easy. Because the platform is now more accessible on both facebook, website, line

2. Searching for information (Evaluation)
When the target group is aware of our products or services Later, the target group will search for information of our products or services. Which may search from the website, facebook or ask from people who have used our service before

3. Purchase (Purchase)
This step is a very important step. If the target group knows enough information And interested in our products The target group will decide to buy our products immediately. Which may be purchased from the store or online The target group can change their mind at any time until the purchase is complete. Therefore, we should provide the best customer service.

4. Usage (Usage)
When receiving the product The steps of use if it is in the matter of products The quality of that product is very important. Therefore, should pay attention from the production process. If it is a matter of service Should also serve the customers with care as well as providing suggestions and support as well If done well, this process will help to continue.

5. Repurchase
If you can follow the steps as well The target group will be impressed with the product or service of And will return to use the service Or repeatedly buy your products In addition, some customers may help to review the product. Or help advertise by continuing to recommend to people you know

Customers are important people that businesses need to pay great attention to. Making customers buy our products is not difficult. But making customers come back to buy our products again is harder Therefore should pay attention from the product manufacturing process to after sales service. For big companies When there are many customers, it is important to keep customer information. We have the MDPartner Component for store client data in CRM system is recommended for those who want to save various customer information.

References

Customer Journey.[Online].Accessed from : https://www.superoffice.com/blog/customer-journey/.[28-Jan-2020]
About Customer Journey.[Online].Accessed from : https://stepstraining.co/content/customer-journey-to-know.[28-Jan-2020]
The new Customer Journey.[Online].Accessed from :https://www.g-able.com/thinking/customer-journey/the-new-customer-journey-on-digital-marketing-road/.[28-Jan-2020]
Customer Journey Definition.[Online].Accessed from : https://en.ryte.com/wiki/Customer_Journey.[28-Jan-2020]
What is the Customer Journey .[Online].Accessed from : https://transformation.ai/customer-journey-definition.[28-Jan-2020]
Recent Topics
Subject
Post Reply
Open
Recent
介绍Module Mrelated Article Specific Category。存储浏览历史记录。
By wipaporn Wed 13 Feb 2019 3:23 pm Board Chinese Language - 简体中文
0
1038
Wed 13 Feb 2019 3:23 pm By wipaporn
介绍Component mFaceBook以帮助在Facebook上注册网站成员资
By wipaporn Wed 13 Feb 2019 3:20 pm Board Chinese Language - 简体中文
0
348
Wed 13 Feb 2019 3:20 pm By wipaporn
介绍Paytoread。插件只显示一些文本。
By wipaporn Wed 13 Feb 2019 3:17 pm Board Chinese Language - 简体中文
0
334
Wed 13 Feb 2019 3:17 pm By wipaporn
介绍插件MD水印(MD水印插件),自动水印插件
By wipaporn Wed 13 Feb 2019 3:15 pm Board Chinese Language - 简体中文
0
1085
Wed 13 Feb 2019 3:15 pm By wipaporn
Introducing Plugin MD Watermark, plug for automatic watermarking
By wipaporn Wed 13 Feb 2019 3:11 pm Board English Language
0
1412
Wed 13 Feb 2019 3:11 pm By wipaporn
Introducing PayToRead. The plugin shows only some text.
By wipaporn Wed 13 Feb 2019 3:08 pm Board English Language
0
1507
Wed 13 Feb 2019 3:08 pm By wipaporn
Introducing Component MFacebook to help with website membership registration with Facebook
By wipaporn Wed 13 Feb 2019 3:06 pm Board English Language
0
1525
Wed 13 Feb 2019 3:06 pm By wipaporn
Introducing Mrelated Article Specific Category Module (Storage browsing history).
By wipaporn Wed 13 Feb 2019 3:03 pm Board English Language
1
2241
Tue 27 Oct 2020 6:28 pm By prmindphp
Introducing Mod MDFiles Categories Module Bring Categories from MDFile.
By wipaporn Wed 13 Feb 2019 2:59 pm Board English Language
0
5405
Wed 13 Feb 2019 2:59 pm By wipaporn
Introducing the Mod MDFile recent module to show files from MDFile
By wipaporn Wed 13 Feb 2019 2:56 pm Board English Language
0
6663
Wed 13 Feb 2019 2:56 pm By wipaporn
Introducing MDFile Components for Joomla, helping to download document files on the website.
By wipaporn Wed 13 Feb 2019 2:49 pm Board English Language
3
2927
Wed 29 Apr 2020 11:49 am By mindphp
Features Review : Components MDFile membantu memuat turun fail dokumen di laman web.
By abdkode Wed 13 Feb 2019 2:37 pm Board Bahasa Language
0
1110
Wed 13 Feb 2019 2:37 pm By abdkode
Features Review : Mod MDFile recent Module yang menunjukkan fail yang diupload
By abdkode Tue 12 Feb 2019 6:45 pm Board Bahasa Language
0
1439
Tue 12 Feb 2019 6:45 pm By abdkode
Features Review : Plugin MD Watermark memudahkan dalam meletakan tanda air atau watermark
By abdkode Tue 12 Feb 2019 4:20 pm Board Bahasa Language
0
824
Tue 12 Feb 2019 4:20 pm By abdkode
这个(Pace)是什么?
By Parichat Wed 06 Feb 2019 7:25 pm Board Chinese Language - 简体中文
0
741
Wed 06 Feb 2019 7:25 pm By Parichat
pace 가 뭐죠?
By Parichat Wed 06 Feb 2019 7:25 pm Board korean Language - 한국어
0
520
Wed 06 Feb 2019 7:25 pm By Parichat
Mindphp webboard 등록하는 방법
By wipaporn Wed 06 Feb 2019 6:12 pm Board korean Language - 한국어
0
162
Wed 06 Feb 2019 6:12 pm By wipaporn
minephp webboard 注册方法
By wipaporn Wed 06 Feb 2019 5:49 pm Board Chinese Language - 简体中文
0
232
Wed 06 Feb 2019 5:49 pm By wipaporn
How to register minephp webboard
By wipaporn Wed 06 Feb 2019 5:30 pm Board English Language
0
445
Wed 06 Feb 2019 5:30 pm By wipaporn
Let's get to know Korea
By wipaporn Mon 04 Feb 2019 8:04 pm Board korean Language - 한국어
0
558
Mon 04 Feb 2019 8:04 pm By wipaporn